As the market dynamics are transforming rapidly, the utility industry is changing. These altered dynamics involve technological advancement, regulatory requirements being changed, and the focus on emission reduction increasing gradually. Due to these reasons and improvements, the utility industry is becoming more inclined towards customer centric approach and, therefore, focuses greatly on customer engagement. As customer expectations evolve with changing periods, utility industries endeavor to conceive new and upgraded practices to meet their client’s expectations and requirements.

To promote customer engagement, smart utility systems and industry-leading products assist utilities in refining their practices and applications. This optimistic goal is achieved through analytical capabilities with key KPIs and helps streamline their business processes. Even though the utilities may perform from different business platforms, this constructive business model allows them to scheme, operate and control their integrated customer operations in a refined manner.

Unique approaches and strategies are yielded by SUS so that the investments made by electricity, water, and gas utility companies can be maximized to a larger extent, with the aid of a single integrated platform accessible to everyone at any time without any limitations.

Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) solutions for Mobile Customer Engagement, Mobile Workforce, and Big Data Analytics in the Energy and Utility sector. They provide smart solutions to the electric, water, and gas utilities that reduce the utility’s operational costs and maximize their return on investments. 

Util360’s Smart Utility Systems

We deliver robust, flexible capabilities to meet utilities’ most complex needs and the agility to adapt as the industry transforms. We provide market-leading utility management solutions with powerful abilities. This complete solution allows seamless, cost-effective growth of smart, effective programs no matter where you are on your smart meter journey.

You are faced with enough complexity in today’s utility industry. Your meter-to-cash platform should be simple, presenting Enterprise Utility Management with Util360, a market-leading customer information system (CIS), and a market-leading meter data management system (MDMS) in one complete solution.

• Enterprise Customer Management (ECM)

• Enterprise collection management (ECM)

• Enterprise Meter Data Management (EMD)

• Enterprise Finance Management (EFM)

• Enterprise ticket management (ETM)

• Enterprise rebate management (ERM)

• Enterprise Cashiering Solution (ECS)

• Enterprise Billing Management (EBM)

• Enterprise Service Order Management (ESO)

Enterprise Customer Management

Simplify the bill-to-cash process with fast, compliant revenue management and financial insight and control with an agile, extensive, and modular platform. It supports all billing and revenue management activities for energy, water, and services.

Smart customer management is a completely integrated suite of software applications designed to help you save time and money. It ensures you have all the tools you need to meet your immediate requirements and serve you well into the future. It supplies:

• Intelligent Dashboard

• Notifications / Alerts

• Outages

• Pay Bill

• SSO Available for payments

• Historical Data

• Service Order Portal

• Usages Data (Hourly, Daily & Monthly)

Navigate challenges and build resilience with Intelligent ECM.

Util360 smart customer management provides information for municipal and independent utility authorities for electricity, gas, sewer, and water operations. It processes all customer functions easily, quickly, and accurately.

Customer Focused

• It focuses on your customers and uses tools to serve their needs best.

• Display 360° view of all important customer and account information

• Access information about current and past customers within the same program and report

• Communicate with customers via phone, email, or text

• Allow utility account management — view, reprint, and pay bills, request services, and make changes

• Generate letters, notices, contracts, and labels to manage customer communication

Periodic Processing, Inquiries, and Reports

A central launching point with access to key areas within the utility billing software, you can view various information on an account, customer, or bill level.

• Display account location, customer, billing address, recent activity, and phone numbers

• Display deposit, current, delinquent, interest/penalty, and total balance amounts.

• Access critical information easily with hundreds of user-defined reports

• Create custom reports with SSRS and Munis data views

• Use built-in analytic tools and pivot tables

Enterprise Collection Management

Util360’s smart collection management provides comprehensive, strongly integrated, easy-to-use tax collection solutions that ensure timely and efficient processing of bills, payments, property, and party information.

Integrated Collections Software

You will save your staff valuable time by enabling them to process more efficiently through smart collection management.

Simplify the Collection Process for Everyone

The office could easily manage the collection process, and information could be collected throughout the stages of the collection process. Besides this, reports could also be provided on the collected data.

• Easily access and manage collections data.

• Simplify processes and ensure efficient and consistent operations with built-in Workflow.

• Provide electronic payment importing for credit cards, mortgage companies, remittance processing, and more.

• Enable property owners to pay online via credit and debit cards with an integrated processing service.

• Provide comprehensive reporting for collection activities, including daily collections, deposit reports, disbursements, adjustment audit trail, and more.

• Receive scheduled automated reports.

• Handle Delinquent Taxes with Ease

• Easily process all delinquent property taxes and fees, and create various payment plans and installment agreements.

• Produce a delinquent roll to identify applicable properties and owners.

• Track properties that have a bankruptcy, foreclosure, or warrant

• Produce letters and installment payment notifications to taxpayers with payment plans.

Enterprise Meter Data Management

Smart meter data management is an employee and customer portal solution for water, electric, and gas utilities with an installed Advanced Metering Infrastructure (AMI) system. Using advanced analytics, it monitors consumption for all smart meters in your service area. Customers can access account information anytime, anywhere, from any device, 24/7/365.

A Smart Meter Portal for Utility Providers and Customers (reduce Office Costs and Improve Efficiency)

With near real-time access to smart meter data, usage information, and intuitive charts and graphs, utilities can provide on-demand AMI transparency and more efficient customer service while increasing staff productivity.

• Troubleshoot and monitor the utility’s entire service area through a clerk dashboard.

• Review consumption patterns and quickly determine the status of an account, reducing costly on-site visits.

• Detects leaks or abnormal usage and Proactively alert customers via email, call, or text.

• Log previous leaks or strange usage information to customer accounts for future reference.

• Prevent lost revenue from smart meter malfunctions, theft, and customer errors.

• Reduce routine calls and office visits with customer self-service.

• View up-to-date statistics regarding total community consumption, number of alerts and their severity, number of smart meters reporting, and more.

• Integrate with Tyler’s Encode Utility Billing solution and all major AMI systems.

Empower Customers to Take Charge of Utility Usage

Deliver on-demand smart meter data and consumption information for customer self-service.

• Set usage and billing thresholds.

• Receive threshold and leak alerts before they happen and avoid potentially high bills.

• Access smart meter data to view yearly, monthly, daily, or hourly usage information in easy-to-understand graphs.

• Compare current vs. previous consumption data to track and control utility expenses.

Enterprise Finance Management

It minimizes the impact of economic disruption while maintaining business continuity for the rapidly expanding remote workforce. Util360’s intelligent smart finance management solutions can help utilities emerge from the crisis with great resiliency. Automate and streamline finance with Util360’s EFM, from reconciliation and consolidation to compliance and reporting.

Implement Transparency for Your Utility

EFM provides unparalleled data access and analysis tools to help public sector entities implement transparency, participation, and collaboration principles. It gives citizens 24/7 access to real-time data, engaging analytics that are easy to understand while reducing the number of Freedom of Information Act (FIOA) requests your staff must handle.

Meaningful Data, Accessible to All

• It Reduces Office Costs and Improves Efficiency

• Budget data helps citizens learn the priorities of their government and how it impacts them and their neighborhoods.

• Expenditure data allows the public and internal stakeholders to understand complex financial information, including checkbook-level spending details, easily.

• Payroll data answers common questions such as the total size of payroll, top employees, top departments, median pay, and more.

• Easy access to historical data provides year-over-year insights and trend analysis

Engaging and Easy to Use

Graphics are organized by category, department, function, and vendor, which provides insightful information for internal stakeholders and citizens. This ready-to-deploy application publishes the details of your operating revenues and operating expenses on your branded website.

• Intuitive, Google-like search capabilities reach across your financial data.

• Interactive charts and graphs allow for easy analysis and understanding.

• Export functions facilitate sharing of information both internally and externally.

• Real-time reports help Proactively identify issues, fraud, and trends.

Enterprise Ticket Management

Smart ticketing would enable your customer support employees to address the problems relevant to their particular department and help them prioritize the issue. This makes customer service efficient and time-saving and provides a healthy customer-employee relationship. 

How does ETM work?

• Identification & Documentation

A wide range of sources are involved in the identification of the problem and then its documentation. Our internal ticketing system would be able to identify issues from various sources, including; phone calls, walk-ins, emails, social media platforms, or self-service on the end of the client

• Recording

When the ticket is identified and captured, it is recorded in the system to align according to the priority, urgency, and relevant department.

• Management

Furthermore, the solutions to previously resolved issues are saved in the knowledge base; there