town of huntington

Town of Huntington Modernizes Utility Services Through Util360 Partnership

by News
town of huntington

The Town of Huntington, located on Long Island’s North Shore, has taken a decisive step toward modernizing its utility infrastructure by partnering with Util360, a leading provider of cloud-based utility management software. This initiative marks a significant advancement in how the Town delivers water utility services to its residents, streamlining operations, enhancing customer engagement, and embracing digital transformation.

Through this collaboration, Huntington reaffirms its commitment to public service, fiscal responsibility, and environmental stewardship, hallmarks of a forward-thinking municipal government.

A Strategic Move Toward Digital Efficiency

Prior to this implementation, Huntington’s utility operations relied on legacy systems that, while dependable, were increasingly outpaced by the demands of a growing and tech-savvy population. The need for faster billing cycles, real-time usage data, automated service tracking, and improved customer communication became clear.

Util360 was selected after a thorough evaluation process, offering a comprehensive, cloud-based solution tailored to the complex needs of municipal utility providers. With this transition, Huntington gains access to a secure and scalable platform that enhances both internal operations and public-facing services.

Transforming the Utility Experience for Residents

At the core of this initiative is the goal of improving service delivery to the people of Huntington. With the deployment of Util360, residents now have access to a suite of online tools designed to simplify their interactions with the town’s utility department. These include:

  • An intuitive customer portal for viewing account information
  • Real-time water usage dashboards
  • Leak detection alerts
  • Online billing, payment, and paperless billing options
  • Digital service request submissions

This level of transparency and convenience empowers residents to take greater control of their utility usage and costs. It also reduces the administrative burden on town staff, enabling quicker response times and better customer service overall.

Behind-the-Scenes Improvements that Make a Big Impact

Internally, the new system significantly enhances the operational capabilities of Huntington’s utility team. Util360 consolidates a variety of functions into a single, centralized platform, allowing staff to work more efficiently and make better-informed decisions.

From automated billing processes and dynamic rate configuration to live tracking of service orders and seamless integration with meter reading and GIS systems, Util360 provides the tools needed to operate with greater precision. Advanced dashboards offer immediate visibility into key performance indicators—such as water usage trends, potential leaks, and revenue forecasting—helping the Town anticipate challenges and allocate resources more effectively.

These improvements allow the Town to not only respond to resident needs more quickly but also plan proactively for future infrastructure investments and sustainability programs.

Advancing Sustainability and Environmental Responsibility

As part of Huntington’s broader environmental initiatives, the Util360 platform contributes directly to conservation efforts. Real-time consumption data and leak alerts help both residents and staff identify water waste and take corrective action early, reducing the strain on natural resources.

In addition, the promotion of paperless billing and digital communication through the platform aligns with the Town’s goal of minimizing environmental impact while improving operational efficiency. These steps, though seemingly small on their own, represent Huntington’s larger commitment to sustainable governance.

A Secure and Scalable Investment in the Town’s Future

Security and scalability were key factors in the Town’s decision to adopt Util360. The platform is built with industry-standard data protection protocols, ensuring that resident and municipal data remain safe and confidential. Its modular structure allows Huntington to scale the system as needs evolve—whether expanding services, integrating new infrastructure, or enhancing resident engagement tools.

Util360’s adaptability also positions Huntington to meet the growing expectations of its population, many of whom expect the same level of digital access and responsiveness from their local government as they do from private-sector services.

Seamless Implementation and Ongoing Support

Util360’s deployment in Huntington was marked by strong collaboration between town departments and the Util360 implementation team. Customized training sessions ensured that staff were equipped to fully utilize the new tools, and a dedicated support channel remains available to address questions and provide updates.

This commitment to a smooth transition has ensured minimal disruption for both staff and residents, while setting a strong foundation for long-term success.

Strengthening Trust in Public Service

Perhaps most importantly, this technological advancement serves to strengthen public trust in the Town’s ability to deliver efficient, transparent, and responsive services. In a time when many residents are looking to their local governments for innovation and accountability, the partnership with Util360 sends a clear message: Huntington is not only listening, but leading.

By investing in modern utility management, the Town is taking meaningful steps to ensure that essential services are delivered with the professionalism, precision, and care that residents deserve.

About Util360

Util360 is a fully integrated utility management platform designed to serve municipal and public-sector utility providers. Developed by 360S2G, Util360 offers advanced solutions for billing, meter data, customer self-service, workforce automation, and analytics. Its mission is to empower cities and towns across the United States with smarter, more sustainable utility operations.

Book a Demo

Organizations looking to future-proof their utility infrastructure should consider platforms like Util360, which offer comprehensive solutions for billing, meter data management, conservation, and financial operations. By bringing together smart technologies under one unified system, Util360 empowers utility providers to rise to today’s challenges  and lead with resilience, reliability, and innovation.

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menlopark

Menlo Park Embraces Smarter Utility Billing with Util360

by News
menlopark

In an era where digital transformation is redefining how cities operate, Menlo Park, California, is stepping confidently into the future. Through a new partnership with Util360, the city has implemented a state-of-the-art utility billing platform that’s already changing how residents interact with their utility services.

From improved billing accuracy to real-time water usage tracking, this collaboration is more than just a system upgrade, it’s a major leap toward better service, better data, and a more sustainable community.

A System Built for People, Not Paperwork

Before this change, utility billing processes in Menlo Park—like in many growing cities—were largely handled through traditional systems. While functional, these older setups often left room for human error, delays, and limited access for customers who wanted to better understand or manage their water usage.

That’s where Util360 came in.

Util360 offers a modern, cloud-based solution tailored to the needs of municipal utility departments. With the new system in place, Menlo Park has been able to:

  • Eliminate manual processing delays
  • Provide real-time consumption data
  • Enable self-service features for residents
  • Reduce billing disputes through greater transparency

The platform doesn’t just serve the back office, it creates a bridge between the city and its residents, fostering trust, clarity, and accountability.

Empowering Residents with Data and Control

One of the most impactful changes residents now enjoy is access to their utility information on demand. Through Util360’s customer portal and mobile app, people in Menlo Park can:

  • Check their water usage in real-time
  • Receive alerts about potential leaks
  • Pay bills online
  • Set up autopay and paperless billing
  • Submit service requests digitally

This shift gives people control over their consumption like never before. It’s no longer just about receiving a bill—it’s about staying informed and taking action when necessary.

Residents are already noticing the difference. One local homeowner remarked, “I had no idea we were using that much water in the evenings until I saw it in the app. It helped us fix a small issue before it became a big one.”

Smarter Infrastructure Behind the Scenes

While residents see convenience, the Menlo Park utilities staff sees efficiency. Util360 provides the city team with tools to:

  • Run automated billing cycles
  • Manage complex rate structures
  • Track service orders in real-time
  • View dashboards that highlight usage trends, leak alerts, and revenue forecasts
  • Integrate seamlessly with meter reading systems and GIS data

All of this helps the city operate with greater precision. It also enables faster response times and more proactive service—especially critical in areas like leak detection and customer support.

Moreover, Util360’s built-in reporting tools allow city staff to quickly generate detailed insights for council meetings, planning sessions, and environmental programs.

Supporting Conservation and Resilience

Water conservation has always been a top priority for Menlo Park, especially in light of California’s frequent droughts. Util360 supports this mission with tools designed to encourage mindful usage.

The system detects irregular spikes in water use and notifies both residents and staff. It also provides easy-to-read charts that help households and businesses monitor their patterns and adjust habits accordingly.

In addition, by eliminating paper bills for those who opt in, the platform helps reduce the city’s environmental footprint. It’s a small change that adds up over time.

Designed for the Future of Utility Management

What sets Util360 apart isn’t just what it offers today—but what it enables tomorrow. The platform is modular and highly scalable, meaning Menlo Park can expand its use as the city grows or adds services. Whether it’s integrating with future solar incentives, electric vehicle charging billing, or stormwater tracking, the system is ready to evolve.

Util360 also places a strong emphasis on security and compliance, ensuring that customer data is handled responsibly and city operations meet both state and federal standards.

Collaboration That Drives Community Impact

At the heart of this project is a shared goal: delivering better public service. From the early planning stages to full rollout, Util360 worked closely with Menlo Park staff to configure the platform based on real-world needs.

Training sessions were held to ensure city personnel could navigate the new system with confidence. A dedicated support team continues to assist with questions and customization requests as the platform matures.

This kind of collaboration ensures that the technology doesn’t just work—it works well for the people using it.

Looking Ahead

The partnership between Menlo Park and Util360 is already showing results: fewer billing issues, faster turnaround times, and more empowered customers. But this is only the beginning.

As the city continues to lean into data-driven governance and environmentally conscious planning, having a flexible, intelligent utility platform in place will be an invaluable asset.

This move also positions Menlo Park as a leader among mid-sized cities aiming to modernize utility infrastructure without losing the human touch. With Util360, the city has found a partner that brings both innovation and integrity to the table.

About Util360
Util360 is a cloud-based utility management solution developed by 360S2G. Built specifically for municipalities and public utility providers, Util360 delivers integrated billing, meter management, customer engagement, analytics, and conservation tools in one streamlined platform. Its mission: to make utility management smarter, simpler, and more connected for communities across the U.S.

Book a Demo

Organizations looking to future-proof their utility infrastructure should consider platforms like Util360, which offer comprehensive solutions for billing, meter data management, conservation, and financial operations. By bringing together smart technologies under one unified system, Util360 empowers utility providers to rise to today’s challenges  and lead with resilience, reliability, and innovation.

Request Demo
Chico

City of Chico Partners with Util360 to Modernize Utility Billing

by News
Chico

In a significant step toward digital transformation, the City of Chico, California, has selected Util360 as its official utility billing software partner. This collaboration brings cutting-edge technology to the forefront of the city’s utility operations, allowing for a smarter, more transparent, and user-friendly experience for both staff and residents.

The decision reflects Chico’s commitment to efficiency, customer satisfaction, and data-driven decision-making—core values that align closely with Util360’s all-in-one SaaS-based utility management platform.

Why the City of Chico Chose Util360

The City of Chico manages essential utility services for thousands of residents, including water and sewer systems. As with many municipalities, Chico faced challenges in handling complex billing operations, ensuring meter accuracy, and meeting growing customer expectations in an increasingly digital world.

To overcome these challenges, Chico embarked on a search for a modern utility billing system that could:

  1. Automate billing processes
  2. Ensure accurate meter data integration
  3. Support customer self-service
  4. Provide detailed reporting and analytics
  5. Improve staff productivity and reduce manual errors

After a thorough evaluation process, Chico selected Util360’s Utility Billing Management (UBM360) module, which provides a scalable, secure, and intuitive platform that meets all the city’s current and future needs.

Key Benefits of the Partnership

1. Modern Billing Engine

Util360’s billing engine supports flexible rate structures, real-time usage tracking, and batch processing—all while ensuring compliance with local and state regulations. The City of Chico can now run billing cycles faster and with greater accuracy, reducing delays and complaints.

2. Advanced Meter Integration

Util360 seamlessly integrates with existing meter infrastructure, enabling Chico to gain real-time access to consumption data, detect leaks, and issue alerts proactively. This reduces water loss and improves conservation efforts—critical in drought-prone regions like California.

3. Customer Self-Service Portal

With Util360’s web and mobile portals, Chico residents can now view their usage data, pay bills online, sign up for paperless billing, receive leak alerts, and even submit service requests—all from a single dashboard. This boosts transparency, convenience, and customer satisfaction.

4. Enhanced Reporting & Analytics

City officials and utility staff now have access to robust dashboards and custom reports. From revenue forecasting to usage trends and service order statuses, Util360’s analytics capabilities support better planning, budgeting, and policy-making.

Driving Digital Transformation in Public Utilities

Chico’s partnership with Util360 is part of a broader trend among municipalities that are shifting away from legacy systems and embracing digital innovation in the public sector. Util360’s cloud-based, secure, and modular architecture ensures that cities like Chico not only meet today’s challenges but are also equipped for the future.

“Util360 is helping us modernize how we deliver utility services to our community,” a City of Chico representative stated. “The new system brings efficiency, accountability, and transparency to both our staff and our residents.”

This transformation goes beyond just software, it’s about empowering communities through technology.

A Closer Look at Util360’s UBM360 Solution

Util360’s Enterprise Utility Billing Management platform (UBM360) is trusted by utilities across the U.S. and supports water, sewer, gas, electricity, solar, and solid waste billing. Designed with the end-user in mind, the system offers:

  • Multi-service utility billing
  • Batch and on-demand invoicing
  • Customer segmentation and account management
  • Integration with banks, payment processors, and third-party vendors
  • Mobile apps for field technicians and customers alike

The City of Chico will also benefit from Util360’s automated workflows for service orders, shutoff notices, late fee assessments, and more—streamlining day-to-day operations and reducing administrative burden.

Focus on Sustainability and Community Engagement

One of the standout features of the Util360 solution is its contribution to sustainability goals. With detailed consumption tracking, leak detection, and conservation alerts, the platform helps both the city and its residents reduce waste and promote mindful water usage.

Additionally, the system encourages community engagement by offering educational resources and timely updates to residents via email, text, and push notifications—helping build a more informed and connected public.

About Util360

Util360 is a comprehensive cloud-based utility management platform developed by 360S2G. Its enterprise-grade solutions empower utility providers to automate billing, track usage, streamline operations, and engage customers across multiple utility verticals—including water, gas, electric, sewer, and solar. Util360 serves city governments, utility districts, and cooperatives across the United States, with a focus on innovation, scalability, and sustainability.

Final Thoughts

The collaboration between the City of Chico and Util360 represents a bold leap forward in utility service delivery. By investing in technology that improves efficiency, transparency, and user experience, Chico demonstrates its commitment to excellence in public service.

As utility providers continue to face rising demands and evolving expectations, partnerships like this one will shape the future of community-focused, tech-enabled governance.

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