In a significant step toward digital transformation, the City of Chico, California, has selected Util360 as its official utility billing software partner. This collaboration brings cutting-edge technology to the forefront of the city’s utility operations, allowing for a smarter, more transparent, and user-friendly experience for both staff and residents.
The decision reflects Chico’s commitment to efficiency, customer satisfaction, and data-driven decision-making—core values that align closely with Util360’s all-in-one SaaS-based utility management platform.
Why the City of Chico Chose Util360
The City of Chico manages essential utility services for thousands of residents, including water and sewer systems. As with many municipalities, Chico faced challenges in handling complex billing operations, ensuring meter accuracy, and meeting growing customer expectations in an increasingly digital world.
To overcome these challenges, Chico embarked on a search for a modern utility billing system that could:
- Automate billing processes
- Ensure accurate meter data integration
- Support customer self-service
- Provide detailed reporting and analytics
- Improve staff productivity and reduce manual errors
After a thorough evaluation process, Chico selected Util360’s Utility Billing Management (UBM360) module, which provides a scalable, secure, and intuitive platform that meets all the city’s current and future needs.
Key Benefits of the Partnership
1. Modern Billing Engine
Util360’s billing engine supports flexible rate structures, real-time usage tracking, and batch processing—all while ensuring compliance with local and state regulations. The City of Chico can now run billing cycles faster and with greater accuracy, reducing delays and complaints.
2. Advanced Meter Integration
Util360 seamlessly integrates with existing meter infrastructure, enabling Chico to gain real-time access to consumption data, detect leaks, and issue alerts proactively. This reduces water loss and improves conservation efforts—critical in drought-prone regions like California.
3. Customer Self-Service Portal
With Util360’s web and mobile portals, Chico residents can now view their usage data, pay bills online, sign up for paperless billing, receive leak alerts, and even submit service requests—all from a single dashboard. This boosts transparency, convenience, and customer satisfaction.
4. Enhanced Reporting & Analytics
City officials and utility staff now have access to robust dashboards and custom reports. From revenue forecasting to usage trends and service order statuses, Util360’s analytics capabilities support better planning, budgeting, and policy-making.
Driving Digital Transformation in Public Utilities
Chico’s partnership with Util360 is part of a broader trend among municipalities that are shifting away from legacy systems and embracing digital innovation in the public sector. Util360’s cloud-based, secure, and modular architecture ensures that cities like Chico not only meet today’s challenges but are also equipped for the future.
“Util360 is helping us modernize how we deliver utility services to our community,” a City of Chico representative stated. “The new system brings efficiency, accountability, and transparency to both our staff and our residents.”
This transformation goes beyond just software, it’s about empowering communities through technology.
A Closer Look at Util360’s UBM360 Solution
Util360’s Enterprise Utility Billing Management platform (UBM360) is trusted by utilities across the U.S. and supports water, sewer, gas, electricity, solar, and solid waste billing. Designed with the end-user in mind, the system offers:
- Multi-service utility billing
- Batch and on-demand invoicing
- Customer segmentation and account management
- Integration with banks, payment processors, and third-party vendors
- Mobile apps for field technicians and customers alike
The City of Chico will also benefit from Util360’s automated workflows for service orders, shutoff notices, late fee assessments, and more—streamlining day-to-day operations and reducing administrative burden.
Focus on Sustainability and Community Engagement
One of the standout features of the Util360 solution is its contribution to sustainability goals. With detailed consumption tracking, leak detection, and conservation alerts, the platform helps both the city and its residents reduce waste and promote mindful water usage.
Additionally, the system encourages community engagement by offering educational resources and timely updates to residents via email, text, and push notifications—helping build a more informed and connected public.
About Util360
Util360 is a comprehensive cloud-based utility management platform developed by 360S2G. Its enterprise-grade solutions empower utility providers to automate billing, track usage, streamline operations, and engage customers across multiple utility verticals—including water, gas, electric, sewer, and solar. Util360 serves city governments, utility districts, and cooperatives across the United States, with a focus on innovation, scalability, and sustainability.
Final Thoughts
The collaboration between the City of Chico and Util360 represents a bold leap forward in utility service delivery. By investing in technology that improves efficiency, transparency, and user experience, Chico demonstrates its commitment to excellence in public service.
As utility providers continue to face rising demands and evolving expectations, partnerships like this one will shape the future of community-focused, tech-enabled governance.