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ECM

Enterprise Customer Management

EUS is a completely integrated suite of software applications that are designed to help you save time and money. It ensures you to have all the tools you need to meet your immediate requirements and serve you well into the future.

  • Intelligent Dashboard
  • Notifications / Alerts
  • Outages
  • Pay Bill
  • SSO Available for payments
  • Historical Data
  • Service Order Portal
  • Usages Data (Hourly, Daily & Monthly)

Navigate challenges and build resilience with Intelligent ECM

Util360 ECM provides customer information management for municipal and independent utility authorities for electricity, gas, sewer, and water operations. It processes all customer functions easily, quickly, and accurately.

24x7 Support Available

Customers access the system 24 hrs., there is no down time so why should you? Util360 offers 24X7 customer support.

Control from Anywhere

A Cloud Based Secured Solution that provides access from anywhere without the need of expensive hardware or significant maintenance costs

Track Record of Success

Take advantage of the decades of experience we have working with 150+ utilities.

Customer Focused

Focus on your customers and use tools to best serve their needs.

  • Display 360° view of all important customer and account information
  • Access information about current and past customers within the same program and report
  • Communicate with customers via phone, email, or text
  • Allow utility account management — view, reprint and pay bills, request services, and make changes
  • Generate letters, notices, contracts, and labels to manage customer communication

Periodic Processing, Inquiries, and Reports

A central launching point with access to key areas within the utility billing software, you can view a variety of information on an account, customer, or bill level.

  • Display account location, customer, billing address, recent activity, and phone numbers
  • Display deposit, current, delinquent, interest/penalty, total balance amounts.
  • Access critical information easily with hundreds of user-defined reports
  • Create custom reports with SSRS and Munis data views
  • Use built-in analytic tools and pivot tables
Extending Your Digital Reach
While Keeping a Physical Distance

ECM Features

  • Customer Portal
  • Customer Portal Mobile App (iOS, Android)
  • Multiple Locations Controll Through One Account
  • Outages Panel
  • Notifications / Alerts Management Solution
  • Intelliget Dashboard & Analytics
  • Content Management Solution
  • Customer Usages
  • Service Order Management

Technical Details

  • Supports hosted or cloud environment deployment.
  • Access all ECM logic via our RESTful API technology.
  • Audit and track changes made by a users
  • Supports SQL Server or Oracle.
  • Modules are developed in JAVA, PHP & Python according to need.
  • Based on the modern industry security standards.
  • 100% Up time.
  • Build on modern SAS based cloud technologies.
Do You Have Any Questions?
Feel Free To Contact Us!