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Customer Information System

Award-winning meter to customer systems, optimized in the cloud, Rich data-driven customer insights – from back office, to front office, to online portal. Providing Seamless, Omni-channel engagement. With CIS-Web, utilities gain a trusted technology partner to keep their technology current and their customer platform ready for the challenges ahead.

  • Product Quality
  • Financial Viability
  • Operational Resiliency
  • Water Resource Adequacy
  • Customer Satisfaction
  • Operational Optimization
  • Infrastructure Stability
  • Optimizing Operations and Services

Navigate challenges and build resilience with Intelligent CIS-Web

Util360 CIS provides customer information management for municipal and independent utility authorities for electricity, gas, sewer, and water operations. It processes all customer functions easily, quickly, and accurately.

24x7 Availability

Customers can access the system 24 hours, anytime, as there is no down time for Util360’s website, luckily. So why you should wait now? We offer 24x7 customer service.

Control from Anywhere

A Cloud Based Secured Solution that provides access from anywhere without the need of expensive hardware or significant maintenance costs

Successful History

Util360 has experience of decades, working with 150+ utilities. Therefore, we offer you to take advantage of our experience and access to reliable solutions.

Customer Focused

Focus on your customers and use tools to best serve their needs.

  • Display 360° view of all important customer and account information
  • Access information about current and past customers within the same program and report
  • Communicate with customers via phone, email, or text
  • Allow utility account management — view, reprint and pay bills, request services, and make changes
  • Generate letters, notices, contracts, and labels to manage customer communication

Periodic Processing, Inquiries, and Reports

Provides a 360-degree View of Information with its Intuitive user-interface. It includes detailed reporting options for a business view of the data so organizations can begin to solve business problems by mining their own data using the CIS360 Reports tool. The reports can be customized and modified by the end users.

  • Display account location, customer, billing address, recent activity, and phone numbers
  • Display deposit, current, delinquent, interest/penalty, total balance amounts.
  • Access critical information easily with hundreds of user-defined reports
  • Create custom reports with SSRS and Munis data views
  • Use built-in analytic tools and pivot tables
Extending Your Digital Reach
While Keeping a Physical Distance

CIS-Web Features

  • Customer Portal
  • Customer Portal Mobile App (iOS, Android)
  • Accounts Aids Management
  • System Overview Solution
  • Outage Management Solution
  • Notifications / Alerts Management Solution
  • Business Intelligence Dashboard & Analytics
  • Content Management Solution
  • Ticket Management Solution
  • Customer Usages
  • Cashiering App
  • Employee Management Solution
  • Collection & Delinquency Management Solution
  • Service Order Management

Technical Details

  • Supports hosted or cloud environment deployment.
  • Access all CIS-Web logic via our RESTful API technology.
  • Audit and track changes made by a users
  • Supports SQL Server or Oracle.
  • Modules are developed in JAVA, PHP & Python according to need.
  • Based on the modern industry security standards.
  • 100% Up time.
  • Build on modern SAS based cloud technologies.
Do You Have Any Questions?
Feel Free To Contact Us!